Contact us first! You can either call us at +86-136-3288-1440, LiveChat, or send an email using this form. We'll give you a return authorization number, which is necessary for all returns and exchanges.

Every product we sell (except special orders, batteries, headworn mics, headphones, sports pouches & windscreens) comes with our 30-day Money Back Guarantee. If you are not satisfied with your purchase, return product in unused new condition, in all original packaging including all warranty cards and manuals within 30 days of purchase for a full refund (less shipping and handling). Headsets, headphones, windscreens and sports pouches must be returned within 7 days of delivery new and unused, in all original packaging. No exceptions. A minimum 25% restocking fee will be charged for incomplete, scratched, or damaged products and/or packaging. All returns must have a return authorization number or will not be processed.

If you need to send an item in for repair:
You should definitely contact us first.You'll also need a return authorization (RA) number, which we can give you over the phone or via email. We recommend to write us an email to get a Return Authorization Number.

If you need service on an item that our repair department doesn't handle, we'll be glad to get you the contact info you need.